Hello. Could I speak to Bob Cole in Purchasing, please? I'm afraid he's out of the office for the day. Can I take a message? Yes, please. It's Alex Parker from Pilton Engineering. Yes. We ordered some packaging machines from you, didn't we? That's right, but I'm going to have to postpone the delivery date. We're having problems finding the right lifting machinery for them. I see. Now, under the terms of the contract I signed, there is a penalty clause for late delivery. But I'm hoping Bob will waive that, since I also agreed to a very good bulk discount. I'll check for you. Thanks. I've decided that, as we're doing the maintenance, I won't charge for installation. OK. I've got that. And one more thing. I can't find anything in the contract about who's dealing with insurance while the goods are on the road. I'll check that.