16. B) Bad managers

17. A) Ineffective training

18. D) It was based only on the perspective of employees

19. A) It is seeing an automation revolution

20. B) It creates a lot of new jobs

21. D) They accept it with reservations

22. C) Their annual death rate is about twice that of the global average

23. B) They don’t reflect the change in individual countries.

24. C)?Many of them have seen a decline in road-death rates.

25. D)?Impose heavier penalties on speeding