新編劍橋商務(wù)英語(yǔ)高級(jí)第三版第三章
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3.1 P26
1. send/draft an email
make/receive a call
issue/put out a press release
launch/run a campaign
give/make a presentation
hold/attend/chair/organize/participate in/convene/call a meeting/seminar
Miss/Attend/Run/Chair/Cancel/Put back/Postpone/Bring forward
/Arrange/Set up/fix a meeting
produce/publish a report
put up/display a notice
circulate/send out a memo
post/put information on the internet
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2. counter-productive 適得其反的
3. depersonalize 使……失去個(gè)性
modern communication channels have depersonalized a lot of customer contact
commoditize the service
rationalize it and make it cheaper to deliver
4. embrace new technology
5. it is not suited to customers’ expectations 適合
6. we’ll see a return to more face to face communication
7. the company’s gratitude and appreciation
8. brand identity 品牌標(biāo)識(shí)
9. vacant posts for a trainee 空閑的實(shí)習(xí)生崗位
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10. A reply to a letter/phone call/email
A request for information/a meeting/a pay rise
A reminder to do something
A proposal for action/a new product
An announcement regarding/about something
An apology for a mistake/for being late
A demand for payment
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11. Urge/convince/persuade sb to do
Promise/threaten/undertake/agree/offer/refuse to do
Admit/deny doing
Criticize/praise/blame sb for doing
Accuse sb of doing
Deter/discourage/dissuade sb from doing
Suggest/propose/recommend doing/that sb should do
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P30
12. customer charter 客戶憲章
13. keep your details confidential 保密
14. offer you the best rates for sth: if you find sth better we’ll refund the difference退差價(jià)
15. give you impartial(fair/equal)advice on
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Listen 3.1P136 適用于口語(yǔ)的部分
16. sb be due to come at 預(yù)期到達(dá)
17. I’ll look into it straightaway 調(diào)查
I’ll come straight back to you
=I’ll get back to you as soon as I can
18. he has offered to work late to fit in the job 適應(yīng)工作
19. would that be convenient/acceptable for you…?
20. I quite understand(completely/quite 表程度深)
21. in that case I’ll reschedule him for another day 改期
22. I’ll see what I can do 看著辦
23. please just bear with me for a moment 請(qǐng)忍耐一會(huì)/等一
24. divert設(shè)定電話轉(zhuǎn)移
What I can do is to divert any calls coming into your office number on to your mobile phone until your line is repaired.
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P31
25. handle calls sensitively
26. order a fish tank(水槽) from a mail order company
heater 加熱器 air pump 充氣機(jī) iron 熨斗
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27. receive unsolicited calls
not asked for and often not wanted
未經(jīng)要求的，自發(fā)的
? unsolicited calls未獲邀請(qǐng)的造訪
? unsolicited advice主動(dòng)提出的建議
28. track the order 跟蹤訂單
29. promotion company推廣公司
30. cut off the electricity
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3.2 P32
Email
[formal] Please find attached our proposal. I would be grateful if you could check it and send us confirmation of your acceptance.
[neutral] Attached is our proposal. Please check it and confirm that you are happy with it.
[casual] Pls check the attached proposal and confirm.
Sample 關(guān)于簽訂合約的信
Dear Mr Harris,
Further to our telephone conversation earlier, please find attached a draft contract. Please read it carefully and if you are in agreement with the terms, I would be grateful if you could sign it and return it to me.
Strictly speaking, the deadline for the special offer we discussed is tomorrow. However, we would be happy to keep it open for you until the end of the week.
Please do not hesitate to contact me if you have any queries.
Yours sincerely
Laura Cox
31. keep your details on file=hang on to your details 存檔
32. send us an up-to-date list of your fees
33. look for=have any demand for
34. draft contract合同草案
35. If you are ok with the terms=in agreement with
36. receptionist/doorman 接待員
37. Cross-sell（different products/services to one customer）
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38. Annual general meeting:
AGM，a shareholders’ meeting to
discuss an important issue such as a
proposed merger.
39. extraordinary general meeting
EGM, A shareholders’ meeting to discuss an important issue such as a proposed merger.
40. Make of—to deal with, handle (I know not what to make of him.)
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