Using effective questioning
問一些有建設性的問題
問一些有建設性的問題是成功協(xié)商議題的基石。這是給了雙方一個機會來表明雙方各自在關鍵議題上的態(tài)度，例如目標及期望。多問一些開放式的問題將可以盡早給予彼此闡述觀點的機會。
例如，你可以這樣問"What are you hoping to achieve today?

Recovering from offending someone
克服對方敵對意識
談判中往往會遇到對方強烈的敵對意識，這時候你必須設法克服它。通常的方法是接受對方的“排斥”，但將之轉化為正面的作用。
你可以說"If I seemed sharp a few moments ago, be assured that it was only due to my determination to make this work."

Showing humility
展現(xiàn)親和力
談判是雙方溝通的過程，所以必須避免陷于一連串的"I' m right, you' re wrong"的情形。展現(xiàn)親和力尊重那些對象，千萬不要裝作已有所有答案，請把一些議題的控制權讓給別人
你可以說"That' s more your area of expertise than mine, so I' d like to hear more."
　　
Recovering from negotiation breakdown
讓談判“起死回生”
當對方因憤怒、怨恨或不愿意聆聽而使得雙方關系瀕臨決裂的時候，要特別注意具有建設性的對談。承認錯誤并且展現(xiàn)誠意是讓談判起死回生的好辦法。
你可以說"What happened last week was unacceptable as it was unintentional. Shall we move on?"In business, skilled negotiation can be the difference between making a million dollar contract and being fired.

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