That's no way to run a hotel. I don't expect this sort of thing in a well-run hotel. I'm extremely sorry. It's most unusual. We do try to check the rooms as soon as possible so as to make every guest at home. One pillow, I'll take it to your room in person right now. What else do you need? Well, the air conditioner is not working properly. It's as hot as hell up there. I'll adjust that for you and I can guarantee you'll find it cooler in a short time. And I'll send someone to check the toilet at once. I suggest you carry these out in no time. I'll see to it myself. I'm extremely sorry for all the trouble.