Right, I'm afraid he has been delayed on another job. He apologises for not calling you sooner. He normally works until 5 pm but he's offered to work later this evening to fit in your job. He can be there by 6 pm. Would that be convenient? No, it would not. I'm going out to the cinema this evening. I quite understand. In that case, I'm going to have to reschedule him for another day. Can you tell me when would be convenient? Well, first thing tomorrow morning, but... I'll see what I can do. Please just bear with me for a moment while I speak to him again. Right that's arranged for tomorrow morning at nine. That's all very well, but what am I supposed to do in the meantime? Do you have a mobile phone, sir? Yes. What I can do is to divert any calls coming into your office number on to your mobile phone until your line is repaired. Would that be acceptable to you? I suppose so. When can you do that? If you'd like to tell me your mobile number, I can get that activated immediately. OK, the number is...