Good morning, my name is Susan Smith. I'm a personnel manager. You are Tom Swain from England. Is that right? Yes, I saw the advertisement about the job in yesterday's newspaper. Well, Mr Swain, I'd like to talk about your personality. You know, the right personality is essential for the job, and we'll give you some psychological tests later on. Perhaps you would like to tell me a little about yourself. Certainly. What would you like to know? Well, you know, human relations are going to be particularly important in this job. Tell me do you get on well with people? Very well indeed. I'm never short of friends. Good. Sometimes, though, you may have to be very tough, for example, you may have to sack someone. Would you say that you are capable of being really hard? If something has to be done, I'll do it. You studied Management Sciences in the UK, didn't you? By the way, what type of degree did you get? A first class. And then you did a Master's degree in America.