Buses leave for Heathrow airport every ten minutes. The buses stop at all three terminals. Please make sure that you get off at the correct terminal. Terminal One is for British Airways flights to Europe and internal flights to other parts of the United Kingdom. Terminal Two is for flights to Europe. Terminal Three is for long distance flights to other parts of world. Thank you. John Hill is at the chek-in desk. Have you got your ticket? Yes, here it is. I'm going to Milan. Yes, er, have you got any luggage? Yes, this brown suitcase is mine and this green one. Fine. Is this grey suitcase yours? No it isn't. Have you got any hand luggage? Only this small bag. That's all right then. Where would you like to sit? At the front of the plane, er, could I sit by the window? Yes, of course. You don't smoke, do you? No, no, I don't. Fine, well here's your boarding card. You're in seat E5. It's near the front, beside a window in the "no smoking" area. Thank you. I'm afraid BA512 is going to be a little late. Is there something wrong with the plane? No, no, nothing like that. I'm afraid there was a lot of fog in Milan this morning, so the plane was late leaving. What time are we going to leave? Well, as you know, the flight is due to leave at 14:30. I think it will be 35 minutes late. British Airways announce that flight BA465 to Frankfurt is now boarding at gate 14. This is the final call for Flight BA124 to Amsterdam. Will all remaining passengers for this flight go to gate 20 immediately. British airways BA512 to Milan is now boarding at gate 23. Will all passengers for BA512 to Milan go to gate 23.