At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan and get current information on products such as credit cards. Customers will also be able to pay their bills electronically and even email questions to the bank. Banks are creating online services for several reasons. One reason is that banks must compete for customers who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep. That is, people who are young, well-educated and have good incomes. Banks also want to take advantage of modern technology since they have moved into the 21st century.