Do you remember the public service announcement that talked about the importance of good listening skills? It aired quite a few years ago and sought to explain the difference between hearing and listening. While hearing is a physical ability—actually one of our five senses—listening is a skill. It is possible to have one but not the other. Someone who is hearing impaired can be a great listener if he or she pays attention to the information someone conveys to them regardless of how it is being communicated. Likewise someone with very sharp hearing can be a poor listener.
你還記得在公共服務(wù)宣言中談到的關(guān)于聆聽(tīng)技巧的重要性嗎？這是多年前播出的內(nèi)容，目的在于區(qū)別聽(tīng)覺(jué)和聆聽(tīng)能力。雖然聽(tīng)覺(jué)是我們的一種能力——五感之一——但是聆聽(tīng)能力是一種技巧。你可能會(huì)具備不錯(cuò)的聽(tīng)覺(jué)但不一定懂得聆聽(tīng)。即便是聽(tīng)覺(jué)障礙人士也可能是優(yōu)秀的聆聽(tīng)者，如果他能足夠?qū)Ｗ⒂谒擞酶鞣N方式向他傳遞的信息。同樣道理，聽(tīng)覺(jué)發(fā)達(dá)的人也可能不是位優(yōu)秀的聆聽(tīng)者。

In 1991 the United States Department of Labor Secretary's Commission on Achieving Necessary Skills (SCANS) identified five competencies and three foundation skills that are essential for those entering the workforce. Listening skills were among the foundation skills SCANS identified. Listening skills allow people, regardless of how they take in that information, to make sense of and understand what others are saying. To put it in the simplest terms possible, they allow you to understand what someone is "talking about".
早在1991年的時(shí)候，美國(guó)實(shí)用技能勞務(wù)秘書委員會(huì)部門（SCANS）公布了工作中的五項(xiàng)競(jìng)爭(zhēng)力和三項(xiàng)基礎(chǔ)技能。聆聽(tīng)技巧是其中一項(xiàng)。無(wú)論人們?nèi)绾谓邮苄畔?，聆?tīng)技巧使得人們彼此理解。簡(jiǎn)而言之，聆聽(tīng)技巧使你聽(tīng)懂別人在說(shuō)些什么。

How Can Good Listening Skills Improve Your Performance at Work? Good listening skills will help make you a more productive worker.They will allow you to:
優(yōu)秀的聆聽(tīng)技巧是如何提高工作能力的？懂得聆聽(tīng)會(huì)讓你成為一名更高效的員工。會(huì)使得你：

better understand assignments and what your boss expects of you;
了解任務(wù)內(nèi)容和老板對(duì)你的期待；

build rapport with co-workers, bosses, and clients since everyone craves understanding;
和同事，老板還有客戶建立融洽關(guān)系，因?yàn)槊總€(gè)人都渴望相互理解；

show support for others;
對(duì)他人表示支持；

work better in a team-based environment;
在團(tuán)隊(duì)環(huán)境中表現(xiàn)更出色；

resolve problems with customers, co-workers and bosses;
解決和客戶，同事老板之間的問(wèn)題；

answer questions; and uncover the true meaning of what others are saying.
回答問(wèn)題；發(fā)現(xiàn)對(duì)方話語(yǔ)中的真正意圖。

How to Be an Active Listener and Look Like One
如何成為并且看起來(lái)是位聆聽(tīng)者

Many people aren't born with good listening skills. Even those who are great listeners sometimes engage in behaviors that make them appear to not be paying attention. The following tips will help you learn how to be an active listener as well as look like one:
很多人并不是天生就具有良好的聆聽(tīng)技能，甚至那些優(yōu)秀的聆聽(tīng)者，他們的言行舉行有時(shí)也會(huì)讓人覺(jué)得他們心不在焉。下面這些提示，能幫助你學(xué)習(xí)成為一個(gè)名副其實(shí)的、積極的聆聽(tīng)者。

1.Maintain Eye Contact: When you are looking someone in the eye, you have no choice but to pay attention. And there will be no question about whether you are.
1.眼神交流：當(dāng)你看著對(duì)方眼睛時(shí)，你只能集中注意力，甚至你是否有在認(rèn)真聽(tīng)，都無(wú)關(guān)緊要。

2.Don't Interrupt the Speaker: Save your questions and comments until the speaker finishes talking and you are able to digest his or her words.
2.不要打斷說(shuō)話者：保留你的問(wèn)題和評(píng)論，待對(duì)方說(shuō)完，你消化理解后，再提出來(lái)。

3.Sit Still: Fidgeting makes you look bored.
3.靜坐:煩躁不安說(shuō)明你覺(jué)得對(duì)方的話很無(wú)聊。

4.Nod Your Head: This indicates to the speaker that you are taking in the information he or she is conveying.
4.點(diǎn)頭：這一動(dòng)作表明你正領(lǐng)會(huì)對(duì)方所傳達(dá)的信息。

5.Be Attentive to Non-Verbal Cues: Paying attention to what the speaker doesn't say is as important as being attentive to his or her words. Look for non-verbal cues such as facial expressions and posture to get the full gist of what information the speaker is conveying.
5.注意非語(yǔ)言線索:關(guān)注對(duì)方的言外信息，與關(guān)注他的話語(yǔ)本身同樣重要。注意表情和姿勢(shì)等非語(yǔ)言線索，從而理解對(duì)方言語(yǔ)信息的全部要點(diǎn)。

Lean Toward the Speaker: You will appear to be, and actually will be, engaged.
身體傾側(cè)向?qū)Ψ剑?span style="font-size: 10.5pt; line-height: 1.8em; color: rgb(25, 25, 25); font-family: 宋體;">他人會(huì)覺(jué)得你正在認(rèn)真聆聽(tīng)，而事實(shí)上也是如此。

Repeat Instructions and Ask Appropriate Questions: Once the speaker has finished talking, repeat his or her instructions to confirm that you understand them. This is also a good time to ask questions if you have any.
重復(fù)要點(diǎn)，適當(dāng)提問(wèn)：對(duì)方說(shuō)完后，重復(fù)一下他所說(shuō)的要點(diǎn)，表明你真正理解了。如果有疑問(wèn)，這個(gè)時(shí)候適合提出來(lái)。