有一天我接到一位客戶的電話，她的問(wèn)題我沒(méi)辦法解決。她的問(wèn)題是：打印機(jī)不能打出來(lái)黃色，但是其它顏色都正常。這讓我覺(jué)得很納悶……
I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't solve. She could not print yellow. All the other colors would print fine, which truly baffled me because the only true colors are cyan, magenta, and yellow. I had the customer change ink cartridges，delete and reinstall the drivers. Nothing worked. I asked my coworkers for help; they offered no new ideas. After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly, "Should I try printing on a piece of white paper instead of yellow paper?"
我在惠普公司打印機(jī)部做技術(shù)支持工作已經(jīng)有一個(gè)月了，有一天我接到一位客戶的電話，她的問(wèn)題我沒(méi)辦法解決。她的問(wèn)題是：打印機(jī)不能打出來(lái)黃色，但是其它顏色都正常。這讓我覺(jué)得很納悶，因?yàn)槿褪撬{(lán)、紅、黃。我建議客戶更換墨盒、刪了驅(qū)動(dòng)程序然后重新安裝，但是都沒(méi)有效果。我咨詢(xún)同事們，他們也不知道該怎么辦。經(jīng)過(guò)兩個(gè)多小時(shí)的交涉，我打算讓客戶把打印機(jī)寄給我們，這時(shí)候她平靜地說(shuō)了一句：“我是不是應(yīng)該把這張黃紙扔了換一張白紙?jiān)俅蛴≡囋??！?/div>